Patient Rights and Responsibilities

As a patient at Saint Francis Hospital you have a right…

  • To access to care that is available and medically necessary, regardless of race, creed, sex, national origin or sources of payment.
  • To be treated with respect and dignity at all times and under all circumstances.
  • To privacy and confidentiality, within the law, regarding personal information.
  • To reasonable personal safety in the hospital environment.
  • To know the identity and professional status of individuals providing care.
  • To obtain from the coordinator of your care, complete and current information concerning diagnosis, treatment and prognosis, to the degree that it is known.
  • To participate in the development and implementation of the plan of care and to make decisions regarding care.
  • To reasonable, informed participation in decisions involving care.
  • To formulate Advance Directives and to have those directives followed in accordance with the “Ethical and Religious Directives for Catholic Healthcare Services.”
  • To consult with a specialist, upon request and at your own expense.
  • To refuse treatment to the extent permitted by law.
  • To an explanation of the rationale for transfer to a different facility.
  • To information about continuing healthcare requirements following discharge.
  • To communicate with people outside the hospital by phone or mail in a familiar language, when reasonable.
  • To request and receive a detailed explanation of hospital charges.
  • To be informed of hospital rules and regulations and to receive information about the hospital’s mechanism for the initiation, review and resolution of patient complaints.
  • To expect reports of pain to be believed and responded to quickly by a concerned staff committed to appropriate pain assessment and management.
  • To have accurate information about pain and pain relief measures, including state-of-the-art treatments.
  • To voice concerns/complaints without discrimination or reprisal and have the concern/complaint investigated. Such concerns/complaints may be made to the caregiver, the appropriate manager or the patient advocate.

As a patient at Saint Francis Hospital you have a responsibility…

  • To provide accurate information.
  • To follow the recommended treatment plan.
  • To take responsibility for refusing treatment or not following instructions.
  • To pay your hospital bill.
  • To respect the rights of other patients and of hospital personnel.
  • To obey hospital rules and regulations.

A copy of the hospital’s “Rights and Responsibilities of Patients” policy is available for review upon request. Please ask your nurse for information.